Find clear answers about HomeLock™, property fraud monitoring, alerts, billing, privacy, platform features, and how DomiDocs helps homeowners stay ahead of suspicious activity.
HomeLock™ is a full spectrum property fraud protection service that monitors and protects your home’s title and records to detect and prevent fraud, such as title theft, equity theft, unauthorized liens, rental/sale theft, unknown missed payments, data errors on a county, state and federal level and much more.
Property fraud, like title theft, can result in the loss of your home or other financial damages. HomeLock™ helps safeguard your property from such risks.
HomeLock™ specifically protects against property fraud, such as: title theft, equity theft, unauthorized liens, rental/sale theft, unknown missed payments, data errors on a county, state and federal level by informing you 24/7/365.
Yes, HomeLock™ services are available throughout the United States.
HomeLock™ is property specific. It monitors your property title and related records, while credit monitoring services typically track personal credit-related activities such as new accounts or changes in credit score.
Yes, HomeLock™ monitors all types of residential properties, including single-family homes, condominiums, townhouses, vacant land and commercial properties. We track based on address and parcel number.
HomeLock™ uses a proprietary algorithm that scans over 200 data points including public records and private databases to identify suspicious activity.
You will receive an immediate alert of any suspicious activity detected on your property on a county, state and federal level.
Yes, you can add multiple properties to your HomeLock™ account for property fraud protection. Each property requires a separate license but can be managed by a single account. We offer discounts on multi–property accounts. Call one of our specialists today for more information 1-888-295-1499.
DomiDocs® Premium Plan includes HomeLock™ plus: TrueValueIndex® (quarterly updates on your home valuation), propRtax® (property tax analysis), Concierge (you are assigned an Account Manager who will call/text and email in case of an alert), and other advanced home management tools. Please find more info about our DomiDocs® Premium by visiting https://domidocs.com/premium1/
HomeLock™ offers month to month, 1-year, 3-year, 5-year, 7-year and 15-year plans. Please click here for more info: https://domidocs.com/home-lock-pricing/
The Premium Plan includes our state-of-the-art Homeowner Enablement Platform®, HomeLock™, TrueValueIndex® Quarterly Updates, propRtax® which provides an in-depth property tax analysis, Concierge, and other advanced home management tools. Please find more info about our DomiDocs® Premium by visiting https://domidocs.com/premium1/
propRtax™ helps analyze your property taxes to identify potential savings and provides a year-end report comparing local property tax assessments. If a tax appeal is warranted, we guide you through the next steps.
Concierge Services offer a dedicated Account Manager who provides personalized alerts via call, text, and email, ensuring you never miss any important notifications.
Yes, you can upgrade your plan at any time through your online account or by contacting customer support at 1-888-295-1499.
If you are not fully satisfied, we have a 7-day money back guarantee. You can also downgrade and remain on the FREE home management platform.
The DomiDocs® Premium Plan is available starting at $249 for a 1-year service license. Find more information by visiting: https://domidocs.com/premium1/
HomeLock 3.0 + AI offers a 4-level alert system. You will receive alerts via email/texts and within our DomiDocs Homeowner Enablement Platform®. For Severe Alerts, you will be notified via call/email and text.
If you opt-in for the Concierge Services or DomiDocs® Premium, your dedicated Account Manager will follow up via call, text, and email to ensure you are aware of the alert on the spot. If you miss an alert and would need more information, please call 1-888-295-1499. We are available Monday-Friday from 9AM-5PM EST.
HomeLock™ monitors your property continuously, 24/7/365.
HomeLock™ detects title theft, equity theft, unauthorized liens, rental/sale theft, unknown missed payments, data errors on a county, state and federal level and much more.
Suspicious activities include unauthorized changes to your property title, new liens or encumbrances, and any signs of title fraud or theft, as well as detecting activities on your property throughout real estate websites such as: Zillow, Trulia, Redfin, MLS and Craigslist.
Review the details of the alert. If you are unsure of the meaning of a specific alert, contact HomeLock™ support immediately for guidance on the next steps. We are available Monday through Friday from 9AM-5PM EST by calling 1-888-295-1499.
Yes, you can add multiple contacts to receive alerts regarding your property.
You will receive an immediate alert with a detailed report. HomeLock™ will provide assistance and guidance on how to proceed, including access to legal and data correction services if needed.
HomeLock™ protects you against title theft, equity theft, rental and sale theft, clouded title, lien filings, unknown missed payments, and data errors on a county, state and federal level. HomeLock™ provides comprehensive property fraud protection through monitoring and instant alerts, significantly reducing the risk of undetected fraud. However, we cannot guarantee complete protection against all types of fraud, as fraudsters continually adapt their tactics and technology. Our goal is to equip you with the tools to effectively minimize potential risks.
The Premium Plan offers additional benefits in addition to HomeLock™ such as Concierge Services, propRtax® (Property Tax Analysis), TrueValueIndex (Quarterly Home Valuation) and advanced home management tools that offer unparalleled organization, education and technology. You can find more information by visiting: https://domidocs.com/premium1/
Yes, you can access your property monitoring data and alert history through your HomeLock™ online account 24/7/365.
Yes, HomeLock™ monitors and detects signs of mortgage fraud and will alert you if any suspicious activity is detected.
Yes, any changes to your property’s legal status, such as new liens or encumbrances, will trigger an alert.
HomeLock™ cannot prevent title theft but can detect it quickly, allowing you to act promptly to resolve the issue.
HomeLock™ employs robust security measures to prevent data breaches, and in the unlikely event of a breach, customers are notified immediately.
No, HomeLock™ provides guidance and legal support to help you clear any fraudulent liens detected if it happens while you have an active HomeLock™ membership. Prior occurrences would not qualify for our legal support team’s assistance.
HomeLock™ uses advanced encryption methods and secure data storage practices to protect your personal information.
Only authorized HomeLock™ personnel have access to your data, which is never sold or shared with third parties. Your membership does allow you to share property information at your discretion through your secure account login.
Data is stored securely for the duration of your subscription and in accordance with legal and regulatory requirements. If your account is canceled, we will hold the data for up to 7 years.
HomeLock™ follows strict privacy protocols, including data encryption, access controls, and regular security audits.
Yes, you can request the deletion of your data by contacting customer support at 1-888-295-1499.
No, HomeLock™ does not share or sell your information with third parties.
You can update your personal information through your online account or by contacting customer support. We are available Monday through Friday from 9AM-5PM EST by calling 1-888-295-1499.
You can enroll by visiting https://domidocs.com/home-lock-pricing/, selecting your preferred plan, and completing the registration process online or you can call one of our Fraud Prevention Specialists at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
HomeLock™ accepts all major credit cards and offers both monthly and annual billing options.
Yes, you can cancel your subscription at any time through your online account or by contacting customer support at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
Yes, HomeLock™ offers a 7-day money-back guarantee for new subscribers. After the 7-day money back guarantee grace period, you can transfer your membership to a new property at no extra charge.
Yes, HomeLock™ offers discounts for annual subscriptions. You can save up to 70% by enrolling for our longer term memberships. For additional questions or questions regarding subscriptions and pricing, please contact customer support at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
You can update your billing information through your online account or by contacting customer support at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
Yes, a receipt will be sent to your registered email address after each payment.
Yes, you can switch to an annual plan through the customer’s portal at any time or by calling 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
No, HomeLock™ does not charge any hidden fees.
You can contact customer support via email, phone, or live chat on the DomiDocs® website. We are available Monday through Friday from 9AM-5PM EST by calling 1-888-295-1499.
Yes, you can schedule a call by emailing [email protected] or by using the chat feature.
Most inquiries are responded to within 12-24 business hours.
Yes, DomiDocs® provides educational videos and guides on property fraud and protection. Our how-to-videos are located in the customer platform by logging in https://stage.domidocs.com
You can request to speak with a supervisor or escalate your issue through your online account. You can also call us at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
Yes, you can request a refund within the 7-day money-back guarantee period by contacting support.
Review the details of the alert and if you feel that it is a valid alert, contact HomeLock™ support immediately for assistance at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
You can update or change your plan anytime through your online account or by contacting customer support at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
Contact HomeLock™ support immediately, and they will guide you through the process to correct the data by calling our Fraud Prevention Specialists at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
You can reset your password by clicking “Forgot Password” on the login page and following the instructions. You may also call Customer Support at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
Check your notification settings in your HomeLock™ account and ensure your contact information is up-to-date. Also mark DomiDocs®/HomeLock™ as a safe sender with your email provider.
Contact HomeLock™ support to review and correct any incorrect alerts. We are available Monday through Friday from 9AM-5PM EST by calling 1-888-295-1499.
You can update your contact information through your online account by logging in https://stage.domidocs.com/login -> My Profile or by contacting customer support at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
Contact HomeLock™ support for troubleshooting and assistance. You can reach us at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
DomiDocs® Premium Membership offers TrueValueIndex® quarterly updates on your property’s market value, helping you stay informed in an ever-changing real estate market.
Our proprietary system provides quarterly valuations and real-time insights using cutting-edge value modeling data to deliver the most accurate assessment of your property.
A secure, cloud-based platform for storing and managing your important property documents, preparing for emergencies, keeping records for insurance claims and an array of tools that allow you to manage your home more efficiently.
Yes, the DomiDocs Homeowner Enablement Platform® is accessible on both desktop and mobile devices by visiting: https://stage.domidocs.com/login
You can upload documents directly through the platform’s interface or request documents from your service providers that can be uploaded through a secure link.
Store important documents such as property deeds, insurance policies, home improvement receipts, photos and videos and emergency contacts.
Track home and personal expenses, identify savings, and keep records for IRS tax deductions on home improvements.
Yes, there is a tutorial and user guide available within the platform. You may also visit: https://domidocs.com/platform-informational-tutorial/
The platform uses state-of-the-art security protocols, including encryption and two-factor authentication, to ensure your data is protected.
Concierge Services offer personalized alerts and a dedicated account manager who will call, text and email you if an alert is detected. It provides you an extra layer of protection and convenience.
Your Account Manager will call, text, and email you if an alert is triggered to ensure you are aware and can take action immediately.
Contact your Account Manager or DomiDocs® support for clarification or additional information. We are available Monday through Friday from 9AM-5PM EST by calling 1-888-295-1499.
propRtax® analyzes your local property tax assessments and compares them with similar properties to identify possible discrepancies and savings opportunities.
A comprehensive 2–3-page report detailing and comparing tax assessments in your area, along with recommendations for potential appeals.
DomiDocs® provides guidance and resources to help you file a tax appeal which is included with your report.
Concierge Services are included with the DomiDocs® Premium Plan. If you do not have DomiDocs® Premium, you can purchase Concierge Service for $100 per year for unlimited properties.
Yes, you can work with your Account Manager to tailor the services to your specific needs.
The propRtax® service will analyze your tax assessment and provide a detailed report highlighting any potential overpayments and instructions on how to contest it with your county.
Visit https://domidocs.com/premium1/ or contact customer support for more details on the Premium Plan and its benefits. Call us at 1-888-295-1499. We are available Monday through Friday from 9AM to 5PM EST.
Start your Home History Scan to uncover past activity, identify title-related risk, and get proactive protection designed to help surface suspicious changes earlier.
Homeowners, it’s critical you understand the dramatic difference between our HomeLock™ 3.0+AI Fraud Prevention System and the outdated title monitoring services offered by companies like LifeLock®, Aura®, and TitleLock®. Don’t fall for systems that merely “monitor” for title changes—they offer NO proactive protection and fail to act until after fraud has occurred!
By contrast, HomeLock™ 3.0+AI offers real-time, daily scans of Local, State, and Federal databases, as well as real estate listing sites, rental platforms, and social media. We track your property address and parcel number to detect fraud before or during its occurrence, helping to STOP a broad range of threats including Title Fraud.
We are the most advanced, proactive protection available and are endorsed by the American Land Title Association and have maintained a 5-Star Rating since 2019.
If you need support or have questions? Please contact our Fraud Prevention Team—we’re here to ensure you have the facts to make an informed decision.
You can get started with a FREE Membership (no credit card needed) by registering through our Award Winning Home Management Platform at domidocs.com. Once you’re ready, simply upgrade to activate full HomeLock™ Fraud Protection.
Thank you,
William McKenna
Founder & CEO
